General
- Are my accounts insured?
Your accounts are insured by FDIC up to $100,000. Talk to any branch personnel for additional information pertaining to FDIC coverage. - How do I set up direct deposit?
Most employers can set up your direct deposit through your Human Resource Department. Simply give them a voided check from Fleetwood Bank, which will have all the information they will need. - Can I access my account by phone?
Yes, Fleetwood Bank provides C.A.R.O.L, our automated phone system. One of our customer service representatives can set you up in minutes. - How can I do my banking if I’m traveling?
Your Visa Debit Card can be used for purchases or for use at ATM’s throughout the world. You can also access your account through internet banking 24 hours a day, 7 days a week. - What do I do if my account information is stolen?
Contact the bank immediately. If you suspect identity theft, click here for some important phone numbers. - Can I change my password at any time for internet banking and bill pay?
Yes, your password can be changed at anytime. On your internet banking or bill pay screen, you can change your password under “My Profile”. - Is your site secure?
Yes, our site is encrypted, 128 bit security level
Checking
- What is the minimum amount required to open a checking account?
as little as $1.00 - Do any accounts not require a minimum balance?
Yes, our Basic Checking has no minimum balance requirement - Do you have accounts for seniors?
Yes, our Harvest account is for ages 50+ - Do you have accounts that have free check card or bill pay?
Yes, our Harvest, Pinnacle and Relationship Checking. - Do you have accounts with unlimited check writing?
All of our checking accounts allow unlimited check writing. - How can I find out my ABA routing number?
Fleetwood Bank's routing number is 031311593.(the first nine numbers at the bottom of your check) - How do I switch my account to Fleetwood Bank?
See a customer service representative for a Switch Kit or check our home page on this web site for switch kit information. - What do I do if I lose a check?
Contact the bank immediately to place a stop payment or you can place a stop payment online anytime if you are enrolled in our internet banking. - If my address changes what should I do?
Notify your branch of the address change - Can I open an account online?
No, not at this point, but it is a product we hope to have in the near future - Do any checking accounts earn interest?
Yes, all our checking accounts earn interest with the exception of the Basic Checking.
Savings
- How is the interest calculated?
Interest is compounded and paid quarterly - What is the minimum amount required for a saving account?
$100.00 - What is the difference between a money market and savings account?
You are able to write up to three checks per month on the Money Market and the minimum balance requirement is $2500.00. Our savings account do not have check writing capability, but only have a minimum balance requirement of $100. You may also access either account through an ATM card. - Do you have special accounts for students?
School Passbook Savings - Are my accounts insured?
Yes, by the FDIC, $100,000 per depositor - Is there a fee for not using my savings account?
If an account is not used for a period of two years, there is a $5.00 dormancy fee. - Do you have Christmas, Vacation club account?
Yes, see one of our Customer Service Representatives for more details and to open the account. - Do you have special savings accounts for taxes?
We offer a tax saver account to save for your taxes. If your mortgage is with Fleetwood Bank, we can also escrow your taxes. - Can I set up automatic transfers to my savings accounts?
Yes - Why should I consider IRAs?
The interest rate is higher and your money will grow quicker for you retirement - Do you have an investment department?
No, but we have a business relationship with Adams and Associates Financial Advisors. Click here for more information. NOTE: This link will take you out of Fleetwood Bank’s Website. - Can I move my IRA to your bank from another institution?
Yes, simply open your IRA with us and we will take care of the transfer.
Debit Check Card
- What do I do if my card is stolen?
Call 800-523-4175 - Are there any fees for using my card?
$1.00 Foreign ATM transaction fee with the Basic and Relationship Checking account or a savings account. - How do I activate my card?
Use it at one of Fleetwood Bank’s ATM machines - Is my debit card different then a credit card?
Yes, the debit card charges your checking or savings account directly for the transaction. It can be used anywhere Visa is accepted. - Can I use it in a foreign country?
Yes - How do I get a debit card?
See one our customer service representatives to order your card
Credit Card
- How do I get a Fleetwood Bank credit card?
You can access the website from our homepage or apply in one of our branch offices. - What do I do if it’s lost?
Call Élan credit card services at 1-800-558-3424 OR report it to your branch office - If there is a mistake on a charge what do I do?
Call the customer service number on the back of your card and they will help you file a dispute.
Internet Banking
- How do I enroll?
You can enroll online or in any of our branch offices. - What if I forget my password, what do I do?
You can use the “Forgot Password” option on the sign on screen - Can anyone else see my account information?
No, our site has the latest online security - What accounts can I access?
All the accounts in which you are an owner or co-owner - What details can I see on my accounts?
The latest transaction history, balances, images of checks, and current activity - How far back can I view my accounts?
60 days - Can I transfer between accounts?
Yes - If I’m not sure a transfer happened what do I do?
Call the bank for assistance - What happens if I don’t sign into my Internet Banking account for several months?
After 90 days, you will have to reapply for an internet account. - Are there any fees?
There are no fees for internet banking, however, there may be fees for Bill Pay with certain accounts. - Why does my password expire so often?
As an added security feature, we ask that you change your password to protect your accounts. - How long after I apply am I activated? It generally takes 3 business days or less.
Bill Pay Online
- How do I enroll for bill pay?
Sign up online or see someone in our branch. - Is it safe?
Yes, it is a secure website - Are there any fees?
With our Basic Checking account, Bill Pay is 5.95 a month. With all other checking accounts the service is free. There is a one time setup fee of $2.50 for all accounts - How does bill pay work?
You can set up your payees and the dates you want them paid, and we do the rest. - Can I pay bills from checking and savings?
Bill Pay must be paid from a checking account - Are my payments guaranteed?
Yes, as long as the funds are available in your account and the transactions are scheduled in a timely manner. - Who do I contact if I have a bill payment problem?
Fleetwood Bank at 610-944-7666 - Will my payments show up on my statement?
Yes - Are my payments sent electronically?
Some are, however, some companies do not offer that service - How far in advance should I schedule my payments?
5-7 days in advance - Can I schedule recurring payments?
Yes - Can I view what I paid?
Yes - How long does it take to set up a new payee?
It takes only a few minutes - How long does it take for a payment to reach a payee?
Depending if it is electronic or not, 2-7 business days - When will the payment be taken out of my account?
The day you schedule the bill to come out
IDENTITY THEFT CONTACTS
FEDERAL TRADE COMMISSION - If you suspect your identity has been stolen, contact
the FTC ASAP
1-877-ID-THEFT or 1-877-438-4338
SSN INPECTOR GENERAL: To report stolen social security number 1-800-269-0271
Three companies to request a copy of your credit report:
- TRANS UNION 1-800-916-8800
- EXPERIAN 1-800-301-7195
- EQUFAX 1-800-685-1111
CREDIT CARD SOLICITATION: Contact to be removed from credit card mailing list 1-888-567-8688
